Shipping Policy

We Ship To All Countries Worldwide.

Orders are typically processed and shipped out in 3-5 business days. At any point in the process, you can check the status of your order using our "Track Your Order" page. This will show you all tracking updates related to your order.

United States Delivery may range between 4-10 business days depending on the shopping season or high demand for our products.

International Delivery may range between 7-15 business days depending on the shopping season or high demand for our products.

Please be advised, due to the current COVID-19 Pandemic, shipping times might be delayed a little longer. We are currently experiencing delays. We do our very best to get the products you love to your doorstep as fast as possible.

INTERNATIONAL CUSTOMS

You are responsible to know the import regulations for your country. Please research to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.

If by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as total cost less shipping and a 15% restocking fee for a total of an 85% refund, not including shipping.

We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.

We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.

Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.

TERMS AND CONDITIONS

Parcels are covered from the point DHL or Fedex receives the shipment (California, United States) until the point of delivery, up to the value of $100.00.

This insurance covers packages that are lost during transit. If it does not arrive with in 30-45 days after the shipment date, we will send out a replacement package free of charge. It is not until the 30-45 days have passed that we able to issue a replacement.

Please note, your parcel is not covered after your tracking has updated as delivered. Luminesk will not issue a replacement or refund under these circumstances as a claim is not accepted by the courier after delivery.

After delivery, if your package is lost or stolen, we recommend filing a police report to locate your stolen package.

Refund Policy

Shipping